Great Stuff at Van Gogh Photo!

Cancel, Return & Exchange Policy

Can I cancel or change my order?

We will be happy to help you cancel your order prior to approval.  Our Customer Service will inform you of any cancellation charges depending on the process stage of your order.  If your order is canceled, any labor hours (proof / print, etc.) or administrative fees (credit cards fees, etc.) already incurred will be subtracted from your refund (15%-30% of total transaction) once the order has been placed successfully.

What is your return policy?

NON-PERSONALIZED ITEMS

We do accept returns for exchange or refund on non-personalized items (badges / certificates, etc.) which are NOT customized.  Requirements for returned order items which are non-personalized are as follows.

• You must notify us within 7 business days after delivery of the product.
• Original sales receipt must accompany all returns. 
• Items must be in "new, unaltered and unused condition". 
• Refunds are contingent upon inspection of item(s) once we receive it. 
• There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.  Again, please notify us within 7 days if you intend to return any NON-PERSONALIZED item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us may NOT be refunded.
• Customer is responsible for all shipping costs if seller is not at fault.
• All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

PERSONALIZED ITEMS

Since personalized order items are unique to each customer they have no re-sale value, therefore All Sales Are Final on those items. If we verify that we made an error on our end, we will re-make the order. No Refunds or Credit on Personalized Items.               

Defective or Damaged Product?

If your item was received damaged do not accept shipment, or contact the shipping company directly to report the shipping damage immediately.  If your product was incorrectly shipped by us please contact our Customer Support.  Customer must notify us within 7 business days of order acceptance to inform us of any defects or damage discovered in the ordered product.   In order to receive a replacement of defective item, the customer must return 100% of the received product within 15 days from the time when the delivery was received.

• Original sales receipt must accompany all defective returns. 
• Replacements of defective products are contingent upon inspection of damaged item(s) once we receive it. 
• Customer is responsible for all shipping costs if seller is not at fault for defect or damage.